Luke E. Profio

Carnegie Mellon University | AI/ML Product Manager & Engineer

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Chicago, Illinois

TL;DR: Customer-oriented technology professional with 10 years’ experience building and scaling innovative solutions at the intersection of business and technology.

Customer-oriented AI/ML Product Manager with a proven track record of building and scaling innovative technical solutions that deliver measurable impact. With extensive experience in leading the end-to-end product lifecycle, I specialize in leveraging AI/ML, user-centered design, and iterative methods to build high-quality products that align business goals with user needs. At Komatsu North America, I lead the global planning, integration, and optimization of ServiceNow ITSM, ITOM, and SPM platforms – partnering with AI/ML teams to drive innovation and deliver measurable uptime, cost-reduction, and productivity gains to over 10,000 users globally.

Key achievements include developing the roadmap and delivery strategy for UW Health’s AI/ML initiative – which automated clinical workflows to reduce costs and clinician burnout while enhancing user experience; leading an AI/ML research initiative for Workday that identified 8 strategic partnerships to reduce costs, mitigate enterprise risk, and enhance the user experience for 70M+ users globally; building and scaling a SaaS eCommerce platform that redefined how creators expand their reach and monetize their artwork through A/B testing, user feedback, and analytics to increase customer retention; co-leading the global development and launch of 2 pharmaceutical products with a $20M+ budget, boosting client market share and improving ophthalmology patient outcomes; and advancing cardiovascular medicine by developing regenerative medicine products in collaboration with a global research team of 18 associates, co-authoring literature cited by 30+ academic and industry organizations including the American Heart Association.

My superpower is translating technical ideas into actionable product requirements, enabling engineering teams to build the right solutions while bring cross-functional teams along the way, so that we all get smarter.

news

Jul 15, 2025 Published a survey paper on the intersection of biomedical informatics and cybersecurity.
May 12, 2025 Graduated from Carnegie Mellon University.
Mar 21, 2025 Started a role at Komatsu North America as an AI/ML Product Manager & Engineer.

latest posts

selected publications

  1. CMU
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    The Evolution of Biological Machine Learning
    L. Profio
    Carnegie Mellon University, Department of Computer Science, Jun 2025
  2. UW-Madison
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    Epigenetic Priming of Human Pluripotent Stem Cell-Derived Cardiac Progenitor Cells Accelerates Cardiomyocyte Maturation
    Oxford Academic, Jul 2019
  3. CMU
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    Healthcare Cybersecurity in the Modern Era
    L. Profio
    Carnegie Mellon University, Department of Computer Science, Jul 2025
  4. UT-Austin
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    A Machine Learning Approach Toward the Detection of Lung Cancer
    L. Profio
    The University of Texas at Austin, Department of Computer Science, Aug 2025
  5. UW-Madison
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    Rates of Transient Hypoparathyroidism Post-Thyroidectomy - It is All in the Definition
    UW Health, Department of Surgery, Sep 2020
  6. UW-Madison
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    Prompt Engineering GPT-4 to Answer Patient Inquiries: A Real-Time Implementation in the Electronic Health Record across Provider Clinics
    UW-Health, Department of Medical Informatics, Jan 2025
  7. UW-Madison
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    Abstract 17323: Polyinosinic-Polycytidylic Acid Primes Cardiac Progenitors From Human Induced Pluripotent Stem Cells for Enhanced Cell Therapy and Cardiomyocyte Maturation
    Circulation, Nov 2018